Last Updated: [DATE]

This Privacy Policy explains how [COMPANY NAME] (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website [WEBSITE URL] and our digital SIM services. By using our services, you agree to this Privacy Policy.

You use our website and services at your own risk and responsibility.

1. Information We Collect

We collect information you give us and information we gather automatically when you use our services.

1.1 Information You Provide

Account Details: Your name, email address, phone number, and other information needed to create your account.

Payment Information: We use secure third-party processors (like Stripe) to handle payments. We don’t store your credit card information.

Customer Support: When you contact us for help, we may keep records of our conversations to improve our service.

Communication Preferences: You can choose whether to receive promotional emails from us.

1.2 Information We Collect Automatically

Device Information: Your IP address, browser type, operating system, and device identifiers.

Usage Information: How you navigate our website, what you click on, your purchase history, and how you interact with our services.

Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze how people use our website. See our Cookie Policy for more details.

2. How We Use Your Information

We use your personal information to:

• Provide and improve our services

• Process payments and manage your account

• Prevent fraud and enhance security

• Follow legal requirements

• Send you account updates and promotional messages (if you agree)

• Personalize your experience

3. Legal Reasons for Processing Your Data

We process your information based on:

Your Consent: When you explicitly agree to us collecting and using your data.

Contract Performance: To provide the services you’ve signed up for and manage your account.

Legal Requirements: To comply with laws, such as financial record-keeping and fraud prevention.

Legitimate Interests: To improve our services, enhance security, and run our business.

4. Sharing Your Information

We don’t sell or rent your personal data. We may share information with:

Service Providers: Payment processors, analytics companies, marketing partners, and fraud prevention services.

Legal Authorities: When required by law or court orders, or to prevent fraud and security threats.

Business Transfers: If our company is sold or merged, your data may be transferred to the new owners.

Mobile Networks: To provide digital SIM connectivity and ensure your service works properly.

5. Your Privacy Rights

Depending on where you live, you may have rights including:

• Knowing what personal data we collect and how we use it

• Accessing, correcting, or deleting your data

• Objecting to how we process your data

• Moving your data to another service provider

• Withdrawing consent where we rely on it

How to Exercise Your Rights: Contact us at EMAIL@EMAIL.DOMAIN with your request. We may ask you to verify your identity. We reserve the right to refuse requests that don’t meet legal requirements or threaten our legitimate interests.

6. Data Storage and Security

We use industry-standard security measures to protect your data. However, no internet transmission is 100% secure. You’re responsible for keeping your login information safe.

How Long We Keep Data:

• Account information: As long as your account is active

• Payment records: As required by financial regulations

• You can request data deletion subject to your legal rights

7. International Data Transfers Our services operate globally, so your data may be processed in countries other than where you live. We use appropriate safeguards, such as Standard Contractual Clauses, for international data transfers.

8. Cookies and Tracking

We use different types of cookies:

Essential Cookies: Necessary for basic functions like logging in and security.

Analytics Cookies: Help us understand how people use our website (like Google Analytics).

Marketing Cookies: Used to show you relevant advertisements (with your consent where required).

You can set your browser to block cookies, but some features of our website may not work properly. See our Cookie Policy for more information.

9. Disclaimer

Service Use: You use our website and services at your own risk. We’re not liable for damages arising from your use of our services, except as required by law.

Data Accuracy: You’re responsible for providing accurate information and ensuring your use doesn’t violate others’ rights.

Legal Compliance: You must ensure your use of our services follows the laws in your country. We’re not responsible for whether your use is legal in your location.

External Links: Our website may link to other sites. We don’t control those sites and aren’t responsible for their content or policies.

10. Children’s Privacy

Our services are not intended for children under [MINIMUM AGE] years old. We don’t knowingly collect information from children. If we learn we’ve collected a child’s information, we’ll delete it promptly.

If you’re a parent and believe your child has given us personal information, contact us immediately at EMAIL@EMAIL.DOMAIN.

11. Marketing Communications

11.1 Types of Messages

We may send you:

• Account updates and service notifications

• Promotional offers and product updates

• Security alerts and fraud warnings

11.2 Your Choices

• Marketing emails require your consent

• You can unsubscribe anytime through your account settings or EMAIL@EMAIL.DOMAIN

• Account and security messages are necessary for service provision

• Unsubscribe requests are processed within 10 business days

12. Third-Party Services

12.1 Analytics

We use third-party analytics to understand how people use our website. These services may collect:

• Website usage statistics • Performance data

• User behavior patterns

12.2 Payment Processing

Payment transactions are handled by certified third-party providers that maintain:

• Industry security standards

• Fraud prevention systems

• Secure payment processing

12.3 Mobile Networks

Digital SIM functionality requires working with:

• Mobile network operators

• Telecommunications providers

• International roaming partners

13. Data Accuracy and Your Responsibilities

13.1 Your Responsibilities You must:

• Provide accurate and current information

• Update your profile when information changes

• Tell us about unauthorized account access

• Follow applicable laws when using our services

13.2 Data Verification

We may verify your information through:

• Identity verification processes

• Document validation

• Third-party verification services

• Fraud prevention checks

14. Data Breach Response

If a security incident affects your personal information:

• We’ll assess the situation within 72 hours

• We’ll notify affected users within 72 hours when legally required

• We’ll inform relevant authorities according to applicable timelines

• We’ll provide clear information about what happened and what you should do

15. Updates to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes by email or through a notice on our website. Continued use of our services means you accept the updated policy.

16. Governing Law

This Privacy Policy is governed by the laws where our company is registered. Any disputes about data processing will be resolved in the courts where our company is located.

You’re responsible for ensuring your use complies with laws in your country.

17. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: EMAIL@EMAIL.DOMAIN

Address: [COMPANY ADDRESS]

18. Regulatory Compliance

We follow applicable data protection laws where our company operates. We maintain compliance with relevant industry standards including:

• Information security management standards

• Payment card industry security standards

• Applicable privacy frameworks

Contact Us: EMAIL@EMAIL.DOMAIN

Document Version: [DATE]