1. About This Agreement 

1.1 Our Service

 [COMPANY NAME] (registration number: [COMPANY REGISTRATION NUMBER]) operates the website [WEBSITE NAME] at [WEBSITE URL]. We provide digital SIM card services (“Services”) through our platform. These Terms of Service (“Terms”) explain the rules for using our website and Services. 

1.2 Your Agreement 

By using our website or Services, you agree to follow these Terms. If you don’t agree, please don’t use our platform. 

1.3 Legal Compliance 

These Terms follow the laws where our company is registered and operate. 

2. Important Definitions

• “Personal User” – People buying our Services for personal use

• “Business User” – Companies or people buying our Services for business use

• “Services” – All features and products we offer, including digital SIM cards

• “Platform” – Our website at [WEBSITE URL]

• “Payment Processor” – Companies like Stripe that handle payments

• “User Content” – Reviews, comments, or other content you post on our platform

3. How These Terms Work

 3.1 Who They Apply To 

These Terms apply to everyone who uses our platform – both Personal Users and Business Users. 

3.2 Privacy

We handle your personal information according to our Privacy Policy, which is part of these Terms. 

4. User Requirements 

4.1 Age and Legal Capacity 

You must be legally able to make contracts in your country and provide accurate information. 

4.2 Your Promises By using our Services, you promise to:

• Follow all applicable laws

• Give us accurate information

• Follow these Terms 

5. What You Cannot Do You cannot:

• Use our Services for fraud or illegal activities

• Try to hack or damage our systems

• Send spam or malicious software

• Violate our intellectual property or others’ rights

• Do anything harmful or abusive Breaking these rules may result in account suspension or legal action. 

6. Digital SIM Cards 

6.1 Device Compatibility 

You’re responsible for making sure your device works with our digital SIM cards. We don’t guarantee compatibility with all devices. 

6.2 Service Availability 

Our Services depend on mobile networks we don’t control. Service interruptions may happen, and we’re not responsible for network problems or device issues. 

6.3 Usage Limits

Each digital SIM card has usage limits, expiration dates, and location restrictions. Check the details before buying. We can deactivate SIM cards when they expire or are misused. 

7. Payments 

7.1 Payment Methods 

We accept credit and debit cards through secure processors. You must provide valid payment information. We don’t accept cryptocurrency. 

7.2 Pricing and Currency 

All prices are in EUR (Euro). Your bank may charge currency conversion fees. We’re not responsible for exchange rate changes or bank fees. 

7.3 Taxes 

You’re responsible for paying any taxes related to your use of our Services, including VAT and sales tax. 

8. Refunds 

8.1 Our Commitment 

We want our customers to be satisfied. This section explains when you can get refunds. 

8.2 When You Can Get Refunds 

You may get a refund if:

• Technical problems caused by us prevent your digital SIM from working

• You request within 21 days of purchase

• You cooperate with our attempts to fix the problem (we have 14 days to try) 

8.3 When You Cannot Get Refunds No refunds for:

• Unused data after expiration

• Problems not caused by us (device issues, network problems)

• Fraud or breaking these Terms

• Digital SIM cards already activated or used 

8.4 Accidental Purchases 

Refunds for accidental purchases are only available if you haven’t activated the digital SIM card. 

8.5 How to Request Refunds 

Contact us at EMAIL@EMAIL.DOMAIN with your order number and problem description. Refunds typically take 3-10 business days and go back to your original payment method. 

8.6 Third-Party Purchases 

If you bought through another company, contact them for refunds. 

9. Gift Cards and Promotions 

9.1 Gift Cards 

Gift cards have expiration dates and special terms. They cannot be transferred, refunded (except as above), or exchanged for cash unless required by law. 

9.2 Promotions 

We may offer discounts and special deals at our discretion. These have time limits and may be withdrawn anytime. 

10. Different Types of Users 

10.1 Personal Users 

Consumer protection laws may give Personal Users additional rights that override conflicting parts of these Terms. 

10.2 Business Users 

Business Users are bound by these Terms but may not have all consumer protection rights. 

11. No Warranties 

11.1 “As Is” Service

We provide our Services “as is” without warranties, except those required by law. We don’t guarantee performance, reliability, or fitness for specific purposes. 

11.2 Service Problems 

We’re not responsible for service interruptions, data loss, or damage from using our Services, unless caused by our serious negligence or intentional wrongdoing. 

12. Liability Limits 

12.1 Maximum Liability 

Our liability is limited to the amount you paid for the specific Service, except where law requires otherwise. 

12.2 Excluded Damages 

We’re not liable for indirect damages like lost profits, business interruption, or data loss, even if we knew they were possible. 

12.3 Business Users 

Business Users may have additional liability limitations under commercial law. 

13. User Content 

13.1 Content Rights 

If you post content on our platform, you give us permission to use, reproduce, and distribute it in connection with our Services. 

13.2 Content Removal 

We can remove content that violates these Terms or laws, or that we find objectionable. 

13.3 Your Responsibility 

You’re responsible for ensuring your content doesn’t violate others’ rights and follows applicable laws. 

14. Platform Management 

We can:

• Monitor user activities and content

• Suspend or terminate accounts for violations

• Take action to enforce these Terms and protect our rights 

15. Service Changes 

15.1 Modifications 

We can modify, suspend, or discontinue our Services anytime without notice, including changing prices or features. 

15.2 No Liability for Changes 

We’re not liable for losses from service interruptions due to maintenance, technical issues, or circumstances beyond our control. 

15.3 Notifications 

We’ll try to notify you of major changes when possible, but we’re not required to. 

16. Ending This Agreement 

16.1 You Can Leave Anytime You can stop using our Services anytime, but you still owe any unpaid fees. 

16.2 We Can End Your Access We can suspend or terminate your access if you:

• Break these Terms

• Engage in fraud or illegal activities

• Don’t pay what you owe After termination, you lose access to your digital SIM cards and account data. 

17. Disputes 

17.1 Governing Law 

These Terms are governed by the laws where our company is registered. 

17.2 Dispute Resolution

Disputes will be resolved in the courts where our company is located, unless we agree to arbitration.

17.3 Time Limit for Claims 

You must submit any claims within 45 days of when the problem occurs. 

18. Legal Framework 

These Terms follow the commercial laws and consumer protection regulations where our company is registered. You can find official legal texts at the relevant government websites. 

19. Privacy 

We handle your personal data according to our Privacy Policy. Using our Services means you agree to how we collect, use, and share your information. 

20. Final Details 

20.1 Changes to Terms 

We can update these Terms by posting new versions on our website. Continued use means you accept the changes. 

20.2 Partial Invalidity 

If any part of these Terms is invalid, the rest remains in effect. 

20.3 Complete Agreement 

These Terms and our Privacy Policy make up the complete agreement between us. 

Contact Us: EMAIL@EMAIL.DOMAIN 

Last Updated: [DATE]